TERMS & CONDITIONS

ACCEPTANCE OF TERMS

When accessing and using this website and/or making any purchases you are agreeing to the following Terms and Conditions. If you do not agree to these Terms and Conditions, please kindly navigate away from this site. 'We' refers to 'Gatsby & Grey'.

ABOUT US

Gatsby & Grey, Norfolk, England IP25 7FG.

COPYRIGHT

The entire content on this site, including but not limited to text, graphics or code is copyrighted and is the property of Gatsby & Grey. Gatsby & Grey is also a trademarked name since 14 December 2018 and we have the evidence to support this. The content of our website, social media, promotional materials and logo are protected by copyright laws in the UK. Gatsby & Grey do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.

PAYMENTS

Payment is requested at time of purchase and prices shown are in (£'s) sterling. We reserve the right to alter these prices at any time.

WARRANTY AND GUARANTEE

Due to the nature of our products, we do not guarantee any of our products or the information provided on our website and/or social media. This also includes candles/wax melt burn times (these can vary depending on the environment) instructions, safety and burning advice. The information on our product care guide page is for guidance only, however we do strongly advise you read these carefully to ensure you get the best from your products. We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the consumer for safe operations of candles and products. We shall not be liable for any special or consequential damages that result from the use of, or the inability to use, or the performance of the products. 

PRODUCT CARE

The Product Care section of this website forms part of the Terms & Conditions of Gatsby & Grey. By accepting these Terms & Conditions, you accept that the information contained within the Product Care section has been read properly, understood and followed correctly. Additionally you agree to follow the safety instructions indicated on every Gatsby & Grey product. Gatsby & Grey are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss or expenses (for example data, reputation, revenue, profit, business or contacts). Gatsby & Grey cannot be held responsible for any candle accessories purchased from third party companies, such as melt burners, candle plates, or lighting equipment.

PRODUCT DESCRIPTIONS

All products are described as accurately as possible with concise detailing on the relevant product page. Our products are bespoke and handmade to order therefore you may find slight variations. We reserve the right to amend product descriptions at any time.

IMAGES

We may take images of items that you have purchased and these images may be published on the website to showcase our designs. All images remain our copyright. 

ORDER ERRORS

Any mistakes made by the buyer can be rectified providing you contat us within the hour after you place your order. Any mistakes made by us will be rectified free of charge providing proof of error, but must be reported to us within 72 hours of receiving goods. If you need to make any changes to your order once you have placed it, please email us as soon as possible and we will try to accommodate any alterations before it is processed. However we are uable to make any changes once your order has been processed and the timing of this depends on our turnaround time at the time of order.

DAMAGED GOODS

At Gatsby & Grey every product is carefully checked to ensure that the highest standards have been met prior to despatch. If you receive any item that you are not satisfied with, you must contact us within 48 hours. You may contact us via the contact form or email [email protected]. Please ensure that you provide your order reference number and suitable contact details for you. In addition, it is very important you submit supporting photogaphic evidence of any problems. On delivery should your parcel be badly damaged, we recommend that you do not accept these from the courier in question.

RETURNS & REFUNDS

Your customer experience is paramount to us. If you are not satisfied with your purchase, you can request a return within 14 days of purchase if the product is in the original condition and packaging and ofcourse unused. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.

To initiate a return, please contact us via the contact form or send us an email to [email protected] with a list of the items that you want to return, the order number and the reason you are not satisfied with the product. We aim to process any request within 5 working days.

You must pay the return postal cost. Also, we strongly advise you use a "signed for" service to guarantee proof of delivery back into our premises. We will not refund any items lost in the post or not delivered to us. Please ensure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.

Please allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs).

Products given as a gift can only be returned by the original purchaser.

CHANGES TO THESE TERMS

We reserve the right to update and make alterations to these terms at any time to ensure we keep updated with current policy and legislation. By using our website you accept that you will be responsible for ensuring you stay updated with any changes to our Terms & Conditions. We keep these Terms & Conditions under regular review, and they were last updated in November 2020.